Help Center

Frequently Asked Questions

If the following does not provide you with the answer to your inquiry, don't hesitate to contact us here, we will be glad to help you.

How do I buy crypto-currency?

  1. Go to "Buy/Sell"
  2. Select the amount you wish to buy
  3. Choose the wallet you want to fund
  4. Choose your funding method
  5. Confirm your order and click "Buy"

How do I sell crypto-currency?

  1. Go to "Buy/Sell"
  2. Select the "Sell crypto-currency" tab
  3. Choose the amount you want to sell
  4. Choose the wallet to sell from
  5. Choose the account to fund
  6. Confirm your order and click "Sell"

How do I deposit INR into my account?

  1. Click on "Deposit/Withdraw" link
  2. Click on the "Deposit" button next to your INR account
  3. Fill up the short form
  4. Click Submit

Note - The money needs to be deposited from the account which you have submitted your documents for. Money is credited only after the team has verified the receipt of deposit in our bank account.

How do I deposit crypto-currency into my account?

  1. Click on "Deposit/Withdraw" link
  2. Click on the "Deposit" button for the crypto-currency account you wish to deposit funds to
  3. Select the crypto-currency address to send crypto-currency to
  4. Enter or Scan the crypto-currency address into your wallet and submit

How do I send crypto-currency to an external address?

  1. Click on "Deposit/Withdraw"
  2. Click on "Withdraw" for the crypto-currency
  3. Enter the amount to send
  4. Enter the recipient's crypto-currency or email address
  5. Add a note
  6. Click "Send crypto-currency"

How do I Request crypto-currency?

  1. Click on "Deposit/Withdraw" link
  2. Click on the "Deposit" button for the crypto-currency account you wish to deposit funds to
  3. Select the crypto-currency address to send crypto-currency to
  4. Enter or Scan the crypto-currency address

Note - The address or the QR code is your unique address for the wallet.

How do I send crypto-currency to an email address?

  1. Click on "Send/Request"
  2. Enter the amount to send
  3. Enter the recipient's email address
  4. Add a note
  5. Click "Send"

Note - if the receipient is not a registered user of Payleo, they will receive an email invitation to create an account and claim their funds.

How do I Request crypto-currency from an email address?

  1. Click on "Send/Request"
  2. Click on the "Request" tab
  3. Enter the amount to request
  4. Enter the sender's email address
  5. Add a note
  6. Click "Request crypto-currency"

Note - if the receipient is not a registered user of Payleo, they will receive an email invitation to create an account and claim their funds.